O&M Halyard transitions to 4PL arrangement with ParagonCare

We are excited to announce a significant development that will enhance our service and logistics capabilities. Effective 2 June 2025, O&M Halyard transitions to a 4PL arrangement with ParagonCare (CH2).

Updated Phone Menu – Effective 1st August 2025

For all enquiries, please call ParagonCare main number: 1800 664 227

You will hear the following options:

1. For orders, ETAs, or payment-related enquiries
   Press #1 to be redirected to ParagonCare Customer Service

2. For product information, contracts, or sales enquiries
   Press #2 to speak with an O&M Halyard representative
   
   Email: [email protected]  ParagonCare for customer service and delivery-related queries.

Please place all orders via the CH2 Direct portal:
https://direct.ch2.net.au or http://direct.paragoncare.com.au

Click here to download Frequently Asked Questions

While ParagonCare will manage customer service, order processing, invoicing, and deliveries, O&M Halyard remains your primary point of contact for commercial partnerships, product support, and education, with our team “on the ground” every day.

In New Zealand, all Halyard products are sold through EBOS Healthcare:
Phone: 0800 10 55 01
www.eboshealthcare.co.nz 

For product complaints please contact our Quality Administrator: Email – [email protected]  

Thank you for your continued support.

Please note: If you are a consumer, please be aware O&M Halyard products are only sold direct to our contracted public and private healthcare institutions and via distributors who supply healthcare channels. Halyard cannot supply direct to individuals (consumers).  

Please understand, our priority is to support existing O&M Halyard customers. Thank you for your patience. 

Product and Sales enquiries 

Provide your information in the form below and we will put you in touch with the relevant O&M Halyard representative.